Privacy Policy

Introduction

CiVitality operates from Kounicova 81, 602 00 Brno, Czech Republic. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our consultation services.

Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Request a consultation or information about our services
• Complete a contact form or questionnaire
• Subscribe to our communications
• Contact us via email or phone

This information may include:

• Name and contact details (email address, phone number, mailing address)
• Age and gender
• Information about your wellness goals and current supplement or skincare routine
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our consultation services
• Respond to your inquiries and fulfill your requests
• Send you information about our services (with your consent)
• Improve our website and services based on your feedback
• Comply with legal obligations and protect our legal rights
• Prevent fraudulent activity and ensure website security

Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the specific context:

• Consent: You have given us permission to process your information for specific purposes
• Contract: Processing is necessary to provide services you have requested
• Legitimate Interests: Processing is in our legitimate business interests and does not override your rights
• Legal Obligation: Processing is necessary to comply with applicable law

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and conducting our business (e.g., email service providers, hosting services)
• Legal Requirements: When required by law or to respond to legal process
• Business Transfers: In connection with a merger, sale, or acquisition of all or part of our business
• With Your Consent: When you have given us permission to share your information

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Consultation records are typically retained for a period of three years after your last consultation.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing of your information
• Portability: Request transfer of your information to another service
• Objection: Object to our processing of your information
• Withdraw Consent: Withdraw consent at any time where we rely on consent

To exercise any of these rights, please contact us at [email protected].

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our use of cookies, please see our Cookie Policy.

Security of Your Information

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those of your country. We take appropriate safeguards to ensure your personal information remains protected in accordance with this Privacy Policy.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

CiVitality
Kounicova 81
602 00 Brno
Czech Republic
Phone: +420 54 381 22 47
Email: [email protected]